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Privacy Policy

Who we are

Our website address is: https://maxphonefix.com. Max Phone Repair & Accessories is a professional electronics repair service located at 110 S Hope Ave, Ste. H123, La Cumbre Plaza, Santa Barbara, CA 93105. We specialize in phone, tablet, computer, and other electronic device repairs, sales, and accessories.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. When you submit photos of damaged devices for repair quotes, we may store these images in our system for service documentation purposes.

Contact Forms and Repair Requests

When you contact us through our website forms or request repair services online, we collect:

  • Your name and contact information (email, phone number)
  • Device information and repair details
  • Any messages or descriptions you provide
  • Your IP address for security purposes

This information is used solely to provide repair services, communicate about your repair, and maintain service records.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Customer Information and Repair Records

As a repair service business, we collect and store:

  • Customer contact information (name, phone, email, address)
  • Device information (make, model, serial numbers, IMEI when applicable)
  • Repair history and service records
  • Payment information (processed through secure third-party processors)
  • Photos of devices before and after repair for documentation

We use this information to:

  • Provide repair services and customer support
  • Maintain warranty and service records
  • Contact you about your repair status
  • Comply with legal requirements for business records

Who we share your data with

We do not sell, trade, or rent your personal information to third parties. We may share limited information with:

  • Payment processors for transaction processing
  • Shipping companies if mail-in repair services are used
  • Parts suppliers when ordering replacement components
  • Legal authorities if required by law

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For repair customers, we retain:

  • Service records and customer information for 7 years for warranty and tax purposes
  • Device photos and repair documentation for 2 years
  • Payment records as required by law

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

As our customer, you have the right to:

  • Access your personal information we have on file
  • Correct any inaccurate information
  • Request deletion of your data (subject to legal record-keeping requirements)
  • Receive a copy of your data in a portable format

Where your data is sent

Visitor comments may be checked through an automated spam detection service. Customer data is stored on secure servers within the United States and is not transferred internationally.

Security Measures

We implement appropriate security measures to protect your personal information:

  • Secure data storage and transmission
  • Limited access to customer information by authorized personnel only
  • Regular security updates and monitoring
  • Secure disposal of devices and data storage media

Contact Information

If you have questions about this privacy policy or how we handle your personal information, please contact us:

Max Phone Repair & Accessories
110 S Hope Ave, Ste. H123
La Cumbre Plaza
Santa Barbara, CA 93105

Phone: (818) 402-4931
Email: maxphonesu@gmail.com

Changes to This Policy

This privacy policy may be updated periodically. Any changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

Last Updated: January 2025

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